Networking + Cloud Basics + Customer Support Tools

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✅ Networking + Cloud Basics + Customer Support Tools

🗺️ IT Support/Service – Free Learning Roadmap

1. Networking Fundamentals

Learn how computers connect, communicate, and exchange data.

✅ Courses:

  • Google IT Support Specialization (Free Audit) – Coursera

  • Cisco’s Introduction to Networks – NetAcad

    • Real-world networking labs and simulations

    • 🔗 Cisco NetAcad

2. Operating Systems (Windows + Linux)

Understanding system administration basics.

✅ Resources:

3. Cloud Computing Basics

Understand what cloud is, key services (IaaS, PaaS, SaaS), and platforms.

✅ Beginner-Friendly Courses:

4. IT Service Management & Tools

Ticketing systems, ITIL basics, and common tools like Jira and ServiceNow.

✅ Learn:

5. Soft Skills for IT Support

Improve communication, professionalism, and troubleshooting ability.

✅ Courses:

  • TCS iON Career Edge – Young Professional Program

  • LinkedIn Learning (Free with college email)

    • Search: IT Support Communication Skills

🛠️ Bonus: Practice + Build Resume

  • TryHackMe – Cyber Labs (Optional)

  • Create Resume with GitHub Pages or Canva

    • Showcase projects, certifications, troubleshooting scenarios

🎯 Final Tips:

  • 📌 Build a basic ticket resolution portfolio – explain how you'd solve 5 common user problems (e.g., printer not working, internet not connecting).

  • 🔗 Add certificates to LinkedIn, Naukri, and Internshala.

  • 🎤 Practice mock interviews via Scaler events or YouTube tech support mock interviews.

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